Lenzner Tour and Travel Offices:

Charter and Tours—Sewickley

1-800-342-2349

Travel Agency—Monroeville

1-800-334-9937

FAQ

1. What clothing should I bring on a tour?

Our motorcoaches are air-conditioned, so a light sweater may be advisable. Casual and comfortable attire is acceptable. We suggest you include comfortable walking shoes, a sweater or jacket, and rain protective items. If any additional attire is needed on a tour (i.e. formal wear) it will be listed on your tour itinerary.

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2. How early should I arrive at my pickup?

Coach USA Tours recommends that you arrive at your pickup point at least fifteen (15) minutes prior to the departure time for one day tours, and for multi-day tours and tours requiring a passport at least 30 minutes prior to departure.

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3. Does Lenzner assign seats on the coach?

Under no circumstances can seats be reserved on the coach for any tour. Seats are available on a first-come, first-serve basis the first morning of the tour. There may be a regular rotation of seats on tours of five days or more unless otherwise noted on the tour itinerary. Tour passengers who are traveling alone or in a small group with an uneven number are always welcome on our tours. However, due to the double seating on the coach, you may be asked to sit with another single or uneven numbered group so that we may accommodate all passengers traveling together. Small groups on the tours may not always be seated together. The seat directly behind the driver will be utilized by the Tour Director. Coach USA Tours does not reserve seats for motion sickness. All passengers that are prone to motion sickness should consult their physician for a medication to relieve the malady or try Sea-Bands from your local pharmacy.

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4. What if I need two beds in my room?

If you must have two double beds, please request at the time of booking. Lenzner cannot guarantee two double beds at every hotel.

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5. What kind of identification do I need crossing the border?

Any individual without valid ID risks having the entire motorcoach upon which he/she is traveling and all its occupants denied entrance to Canada or re-entrance into the USA. *All passengers traveling to CANADA are REQUIRED to carry valid proof of citizenship consisting of a valid passport. *A passport will be required for all AIR and SEA travel to or from Canada, Mexico, Central and South America, the Caribbean amd Bermuda. *Adults traveling in or out of the U.S. with children under the age of 18 should be aware of the following: because of increasing incidents of child abductions in disputed custody cases and as possible victims of child pornography, Customs and Border Protection strongly recommends that unless the child is accompanied by both parents, the adult have a notarized note from the child's other parent (or, in the case of a child traveling with grandparents, uncles or aunts, sisters or brothers, or friends, a note signed by both parents) stating "I acknowledge that my wife/husband/etc. is traveling out of the country with my son/daughter. He/She/They has my permission to do so." *A valid passport is currently required for all tours of Europe. *For non-citizens, it is the passenger's responsibility prior to the trip's departure to have the proper documentation and approval permitting entry in Canada, Mexico, the Caribbean, Europe and re-entry into the USA. *Lenzner/Coach USA reserves the right to disembark any individual without valid ID at any time with no cost reimbursement. *Lenzner/Coach USA Tours reserves the right to deny boarding to all passengers who do not have proper documentation. Improper documentation will result in loss of total purchase price of the tour.

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6. How much luggage can I bring on a tour?

Each passenger is allowed one suitcase (weighing no more than 50 pounds and no larger than 30 in.X 20 in.X 13 in.) without charge. Extra bags must be paid for at the rate of $5.00 per bag/per day with prior office approval. You may also bring a carry-on (18 in.X10 in.X10 in.) which you are responsible for at all times. When packing bags for an overnight tour, please do NOT place valuables, including jewelry, cameras, car keys, prescription medicines, etc., in any suitcase that will not be directly in your care. While we make every effort to safeguard your belongings, frequently the bags are out of our control when being loaded, unloaded, or transported to a hotel room. Lenzner/Coach USA Tours cannot accept responsibility for baggage which may be mishandled (damaged) or which you choose to leave in the motorcoach overnight. Carrying important or valuable items separately insures that your trip will not be spoiled by the accidental loss of a bag.

When ending your tour, please be sure that you remove all of your items before departing the motorcoach. Lenzner Coach Lines will not accept responsibility for returning or locating lost items.

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7. What if I need to cancel my tour?

Advise the office of your cancellation. See Tour Policy2018 regarding cancellation charges.

Written cancellation must be received before refunds will be made. Refunds are returned by the same method as original payment.

We strongly recommend that you purchase insurance, especially for Lenzner's longer tours. It is recommended, to insure no loss of money, that you find a replacement person(s) for your seat(s).

Trip Cancellation Insurance is available only for motor coach tours through Travelex Insurance (see Tour Policy). This policy must be purchased at the time of deposit for the tour and the premium is NON-REFUNDABLE.

Please inquire at the time of booking about travel insurance for the air and cruise tours.

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8. Do you recommend Travel Insurance?

We recommend that you purchase a travel protection plan to help protect you and your travel investment. For your convenience, we offer travel protection plans through Travelex Insurance Services that help provide coverage for trip cancellation, trip interruption, trip delay, baggage delay, baggage loss and theft, medical expense and evacuation, and more.

For more information, please inquire at the time of booking about travel insurance to protect trip investments such as the motor coach tour, air, cruise tours, or any other trip components you may book.

The product descriptions provided here are only brief summaries. The full coverage terms and details, including limitations and exclusions, are contained in the insurance policy. To view/download the policy, go to: http://policy.travelexinsurance.com/312A-1217. Travel Insurance is underwritten by, Berkshire Hathaway Specialty Insurance Company; NAIC #22276. SST

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9. What do some of the abbreviations in the tour description mean?

PPDO - per person, double occupancy (two people occupying one room with 1 or 2 beds)
PPSO - per person, single occupancy (one person occupying one room with 1 bed)
PPTO - per person, triple occupancy (three people occupying one room with 2 beds)
PPQO - per person, quad occupancy (four people occupying one room with 2 beds)

(B, BR, BB, CB, L, BL, D, S, T) - Breakfast, Brunch, Buffet Breakfast, Continental Breakfast, Lunch, Boxed Lunch, Dinner, Snack and Tea

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10. Is the driver's or tour director's gratuity included?

No, it is NOT included. Gratuity is left up to your discretion. We suggest the following amounts per passenger:
~Tour Driver $2.00-$4.00 per day/per person
~Tour Director $2.00-$4.00 per day/per person

On your Lenzner/Coach USA Tour, we take care of paying the following tips for you:
~Baggage handling at hotels.
~Hotel service charges for all normal service - (excluding room service).
~Meal service for all meals included in your tour.

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11. How does Lenzner accommodate single or odd numbered groups on the motorcoach?

The single traveler cannot occupy a double seat by themselves unless they wish to purchase this privilege. Singles or odd-numbered passengers will be asked to sit with other single passengers by the tour director or driver.

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12. Will I receive a confirmation of my reservation?

Lenzner/Coach USA Tours DOES NOT send a confirmation stating that reservations have been received. Unless we have questions regarding your reservation, you will be contacted by our office through the mail with departure times.

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13. Does Lenzner send out bills for final payment?

Lenzner/Coach USA Tours DOES send out invoices with final itinerary for final payment. Final payment is due in the Lenzner office thirty (30) days prior to the departure date (unless otherwise indicated). Your canceled check or credit card statement serves as proof of payment. (See Tour Policy for details).

All payments are due prior to the departure!

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14. Is there a minimum age on the tours?

Due to the nature of our tours, Lenzner requires that passengers be at least eight years of age unless the tour description specifically states the ages that are permitted on the tour.

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15. How are the rooms configured for double, triple and quad occupancy?

The double, triple and quad occupancy is based on one room with either two, three or four people occupying that one room. The hotel configuration is generally two double beds. With triple and quad occupancy, people will have to share a bed. Cots and roll-aways are sometimes available, mattering on fire codes for that city. The roll-away or cots are an additional price. This cost will be given upon request and added to the price of the tour.

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16. What does Lenzner do in the event of inclement weather conditions?

The tours will go unless the roads to the destination have been closed. You will be notified by phone of the cancellation.

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17. Are the motorcoaches equipped with electrical outlets and WiFi?

All of our fleet of motorcoaches have been equipped with WiFi, but not all motorcoaches have electrical outlets. There may not be an electrical outlet available at every seat. We recommend additional personal power sources to be carried by passengers.

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18. Is smoking or drinking allowed aboard your vehicles?

To ensure passenger confort, there will be no smoking (including e-cigarettes) or alcohol consumption on board the motorcoach for a Coach USA Tour. Ample comfort stops are made for smoking and restroom convenience. Coach USA Tours reserves the right to refuse boarding under such circumstances that these policies are not followed.

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19. What is the difference between Coach USA, Coach Canada, and the other business names I’ve seen on this website?

Coach USA and Coach Canada own over 25 local companies in North America that operate scheduled bus routes, motorcoach tours, charters, and city sightseeing tours. While owned by Coach USA or Coach Canada, these local companies are each independently managed and operated to meet the specific needs of their local communities. Coach USA and Coach Canada are a division of the Stagecoach Group, a Scottish-based leading global transportation company.

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Lenzner Tour and Travel Offices:

Charter and Tours—Sewickley

110 Lenzner Court, Sewickley, PA 15143

1-800-342-2349

Office Hours: 8:00 am—7:00 pm (Monday—Friday)

Travel Agency—Monroeville

254 Monroeville Mall, Monroeville, PA 15146

1-800-334-9937

Office Hours: 9:00 am—5:00 pm (Monday-Friday)

11:00 am—3:00 pm (Saturday)