Lenzner Tour and Travel Offices:

Charter and Tours—Sewickley

1-800-342-2349

Travel Agency—Monroeville

1-800-334-9937

LENZNER TOUR POLICY

 

Reservations/Payments:

 

Multi-Day Tours:

A reservation CANNOT be made without the required deposit listed on the tour description. The BALANCE is due no later than the date listed on the tour description. If payment is not received in a timely manner, it may result in cancellation of your reservation. An invoice will be mailed with your final itinerary - your canceled check or credit card statement will serve as your receipt.

 

One-Day Tours:

FULL PAYMENT is required for a reservation.

 

Payment in full due prior to travel on all tours.

 

 

Cancellation and Refund Policy:

 

Travel insurance is available on all motorcoach tours - Click here or call for details. Travel insurance premium is non-refundable and must be purchased at time of booking. 

 

Written notice of cancellation is required before refunds will be issued. REFUNDS WILL BE RETURNED BY THE SAME METHOD AS ORIGINAL PAYMENT.

 

Air or Cruise Packages: Varies by package. Refer to the tour description.

 

Multi-Day Tours:

30 days prior to departure Full refund less any non-refundable charges (i.e. theater tickets, hotel rooms, service fees, etc.) unless notification of difference is noted on tour description.

 

29-15 days prior to departure

A charge of 50% of the deposit plus any non-refundable charges. (i.e. theater tickets, hotel rooms, service fees, etc.)

 

14-6 days prior to departure

A charge of 100% of the deposit plus any non-refundable charges. (i.e. theater tickets, hotel rooms, services fees, etc.)

 

5 business days (Monday-Friday) prior to departure

NO REFUND*

 

One-Day Tours:

30 days prior to departure

Full refund less any non-refundable charges (i.e. theater tickets, service fees, etc.) unless notification of difference is noted on tour description.

 

29-15 days prior to departure

A charge of $10.00 per person plus any non-refundable charges. (theater tickets, services fees, etc.)

 

14-6 business days prior to departure

A charge of 50% of the total tour cost per person plus any non-refundable charges. (i.e. theater tickets, services fees, etc.)

 

5 business days (Monday-Friday) to departure

NO REFUND*

 

*The cancelling passenger can provide a replacement person(s) for the seat(s). The office must be notified of the name of the replacement at the time of cancellation. No one is permitted to board the coach whose name is not on the manifest.

 

Refunds cannot be made on special shows or events.

 

We strongly recommend the purchase of the Coach USA Travel Insurance by TransAmerica Insurance in order to protect you and your travel investment. Insurance is available on all motorcoach tours. You must purchase the Plan at the time you make your reservation for your trip. 

 

The travel insurance premium is non-refundable and must be purchased at time of booking.

 

Written notice of cancellation is required.

 

 

Important Notes:

 

Responsibility:

Lenzner Tours acts only as an agent in arranging transportation, accommodations, or any optional sightseeing tours, cruises, etc., and as such are not responsible for any damages, loss, delay, injury, or accident due to weather, or any act of default of any company or person engaged in providing service included in our tours. We reserve the right to cancel any tour or make changes in any itinerary as we deem necessary. Lenzner Tours is not responsible to any person for expense, loss of time or money or other circumstance resulting from a change in itinerary or change of tour arrangements. Any person may be dismissed from any tour at any time by the Tour Director or Driver in charge should his or her conduct not be in harmony with the rest of the passengers; no further obligation will be assumed by Lenzner Tours or anyone in their employ. Rates are subject to change due to increases in hotel, airline, or escalated fuel or operation charges. In order to meet special requirements of passengers with disabilities or special dietary requirements, Lenzner Tour and Travel requires notification at the time of reservation. The driver and tour director are not to act as a travel attendant for passengers that need special assistance. A 48-hour notice is required for wheelchair accessible vehicles. Lenzner is not responsible for the accessibility of the facilities used on the tours.

 

Walking Codes:

1 - This tour involves minimal physical activity. It requires climbing of some stairs, boarding the motorcoach and walking from a parking lot area to the attraction.

 

2 - This tour requires that you be able to climb stairs and walk reasonable distances, possibly over uneven ground and walking surfaces.

 

3 - This tour includes moderate physical activity. The itinerary blends some longer days with shorter days and more leisure time. Walking tours, as well as walking slightly longer distances, up stairs or on uneven walking surfaces should be expected.

 

4 - This tour requires a heavy amount of walking. To truly experience the program and destination, you need to be able to participate in physical activities such as long walking tours, walking over uneven terrain, climbing stairs and periods of standing. Some of the touring days may be longer, with select included activities occurring later in the evening.

 

Transfers:

Passengers making a second transfer from an original reservation will be charged $5.00 per person.

 

 

Departure Information Packets

 

Multi-Day Tours:

You will receive your departure information packet, which includes invoice, itinerary, exact pickup time for your departure point, baggage tag, and hotel information approximately thirty (30) days prior to departure. In the case of late bookings, departure information will be sent once final payment has been received.

 

One-Day Tours:

You will receive an invoice and itinerary listing your exact pickup time and approximate return time at your departure point approximately 10 days prior to the departure date.

 

Note: The departure times listed in the brochure are tentative and subject to change. The pickup times on your final itinerary will be correct.

 

Note:  Lenzner does not mail tickets for attractions, shows, etc. included on our tours. The tour director will have them in his/her possession.

 

 

Departure Points

 

Pennsylvania:

 

SEWI

Mt. Nebo-Lenzner Terminal (free parking) 

PGH

Wyndham Grand Pittsburgh Downtown Hotel (formerly Pittsburgh Hilton)-Liberty Avenue side  

MONR

Monroeville Mall-exact location will be on itinerary. 

IRWN*

Exact location will be on the itinerary.

NEWS*

New Stanton-Park and Ride by Turnpike Terminal

MURR*

Murrysview Shoppes/Murrysville

WASH*

Park and Ride off I-70 at Exit #20

 

 

West Virginia:

 

WHEE*

Wheeling-Capitol Music Hall


*Available only on certain tours. Check the individual tour itinerary in the brochure for listing of available departure points.

 

 

The motorcoach does not necessarily stop at all departure points. Exceptions to the listed pickups will be made for groups of fifteen (15) or more with prior approval. Special pickups may require an additional vehicle which will result in an added cost that will have to be determined mattering on the distance. Once the itinerary is finalized, points of departure will not be added. Lenzner offers free, unsecured parking facilities for our customers at our Mt. Nebo location for all tours. Lenzner takes no responsibility for vehicles parked in the Lenzner parking lot. Customers leave their vehicles at their own risk. We take no responsibility for parking at points of departure.

 

 

There will be no smoking (Federal Law) or alcohol consumption on board the motorcoach for a Lenzner tour.

Lenzner Tour and Travel Offices:

Charter and Tours—Sewickley

110 Lenzner Court, Sewickley, PA 15143

1-800-342-2349

Office Hours: 8:00 am—7:00 pm (Monday—Friday)

Travel Agency—Monroeville

254 Monroeville Mall, Monroeville, PA 15146

1-800-334-9937

Office Hours: 9:00 am—5:00 pm (Monday-Friday)

11:00 am—3:00 pm (Saturday)