Coach USA – Erie | 800-352-0979
Coach USA – Butler | 800-222-8750
Coach USA – Lenzner | 800-342-2349
Lakefront Lines Toledo | 800-342-2349
Lakefront Lines Cleveland | 800-342-2349
Coach USA is committed to providing safe, reliable service for customers with essential travel needs and in compliance with applicable government orders and guidelines. With customer and employee safety as our top priority, we continue to regularly sanitize our buses. We will continue to keep customers updated with the most current information on this page.
We are a leader in transportation safety and, therefore, it is important that we keep our employees and passengers informed and assure you of your safety during travel on any of our services. We have been monitoring reports provided by federal, state and local government sites and keeping communications open with various organizations and affiliations, including the Centers for Disease Control and Prevention ("CDC"). Based on what has been communicated, we have implemented the following preventative measures:
Federal law requires passengers to wear a facial covering while in a terminal or station, while waiting in line, during the boarding process, when on board the bus, and when getting off the bus.
Refusing to wear a mask is a violation of federal law and may be precluded from traveling with us in the future.
Exceptions will be made for customers with medical conditions, have trouble breathing or for children less than 2 years old.
Customers who choose not to comply with this policy may be precluded from traveling with us in the future.
Please visit the CDC's website here for more information on how to wear masks and how to make one at home.
We have been and will continue to wash and wipe down all of our buses on a daily basis.
We are providing individual hand sanitizers to all of our employees.
Disinfectant wipes will be placed on all buses so that high traffic areas, hand rails and hard surfaces can be wiped down regularly.
Disinfectant wipes will be made available in common work areas in every depot and office so that all door knobs, and hard surfaces can be wiped down regularly.
The air on board the vehicles is filtered every 2 minutes and completely replaced with fresh, outside air every 10 minutes to ensure optimal air quality.
https://www.cdc.gov/coronavirus/2019-ncov/summary.html. It also details what each individual can do to prevent his or her own exposure to COVID-19, which we include below for immediate reference:
Avoid close contact with people who are sick.
Avoid touching your eyes, nose, and mouth.
Stay home when you are sick.
Cover your cough or sneeze with a tissue, then throw the tissue in the trash.
Clean and disinfect frequently touched objects and surfaces using a regular household cleaning spray or wipe.
Wash your hands often with soap and water for at least 20 seconds, especially after going to the bathroom; before eating; and after blowing your nose, coughing, or sneezing. If soap and water are not readily available, use an alcohol-based hand sanitizer with at least 60% alcohol. Always wash hands with soap and water if hands are visibly dirty.
We will continue to be vigilant in our actions to ensure the safe travel of our employees and passengers and will post any updates as required.